All goods are despatched from Melbourne, Victoria, Australia and are delivered by Officeworks. Generally orders are despatched from our warehouse within 1-3 business days. Upon despatch we will send you a notification email and your order should arrive within 3-7 business days. Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

 

How can I change my delivery address?

Once an order has been placed, we are unable to accept address change requests. Please take extra care when selecting your delivery address.

 

 

Where can you deliver orders?

Currently, we can only send orders to addresses within Australia.

 

How do I make changes to my order?

Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures.

 

Can I ship to multiple addresses?

We are unable to ship to multiple shipping addresses per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.

 

Is GST included?

Yes we do charge GST (Goods & Services Tax) on all online orders.

How will you confirm my order?

When your order is received, we will send you an email confirming your order. If for any reason you have not received this email, please check your spam and / or junk mail folders.

 

What is your Online Return Policy?

We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way; or should you receive damaged or faulty product; or receive an incorrect order please contact us within 7 days of purchase via email. All refunds will be made by method of payment, excluding delivery costs.

If you're returning the goods by post please note:

  • It may take up to 10 working days for your parcel to reach us

  • Returned items will be processed within two (2) working days of receipt

  • Reasonable care must be taken when packaging the parcel so that goods are not damaged in transit

  • Consider using a carrier that offers both traceability and insurance.

 

**We reserve the right to share transactional information with any law enforcement body if requested.

**We reserve the right to amend these Terms and Conditions,